Refund policy

We want every bowl to make tails wag. Because Peteets is a food product, we can't accept returns of opened packs for hygiene and safety reasons, but if something is wrong with your order, we will make it right.

When we offer a replacement or refund We offer a replacement or refund if the pack arrived damaged, torn, leaking or tampered with, if you received the wrong product, size or quantity, if the product was past its expiry date on delivery, or if part of your order is missing.

What we can't accept We can't accept opened or used packs unless the product was faulty or expired on delivery. We also can't accept returns because of a change of mind or because your pet did not like the taste, so if your pet is a fussy eater, try our 20g packs first. Damage caused by incorrect storage after delivery is not covered.

How to report a problem Contact us within 48 hours of delivery at care@peteets.com with your order number. Include clear photos of the product, the pack showing the batch and expiry date, and the outer box. We will review your request and reply within 2 business days, and if needed, we will arrange a pickup at no cost to you.

Cancellations You can cancel your order for a full refund any time before it is dispatched. Once dispatched, it can't be cancelled, but the conditions above still apply on delivery.

Refunds Once your request is approved, we will offer a replacement or a refund, whichever you prefer. Refunds go back to your original payment method within 5–7 business days, and your bank may take a few more days to show it. For cash on delivery orders, we will refund to your bank account or UPI ID.

Contact If you need help, email care@peteets.com or call +91 98432 24680 and our team will be happy to help.